Corporate Headquarters
1661 N. Water St., Suite 501
Milwaukee, WI 53202
(800) 776-6060
info@resolutesystems.com
ADR PROCESSES

Resolute Systems offers a myriad of dispute resolution processes. An experienced Resolute Consultant will help you choose which ADR process is best suited for the resolution of your dispute. Processes offered include:

Mediation
Telemediation
High/Low Arbitration
Arbitration
Paper Arbitration
Med/Arb
Private Jury Trial
Judicial Referee
Appellate Insight
Evaluation Roundtable
Interactive Survey
Class Actions

Mediation
In mediation, an experienced Resolute mediator works with the parties to help them reach a voluntary resolution to their dispute. After a joint session to introduce the process, the Resolute mediator meets with each party privately. In these private sessions, the mediator discusses the strengths and weaknesses of each party's case, explores potential outcomes and offers feedback on party's positions. Anything discussed with the mediator privately is not relayed to the opposing side without permission, so parties will never bid against themselves.

Parties may choose a facilitative mediator, an evaluative mediator or a mediator who integrates both techniques. Your Resolute Consultant can help identify a mediator best suited to your case type and your style preference. Whichever type of mediator you choose, the process is non-binding. If a settlement cannot be reached, the parties leave mediation and can continue negotiations or prepare for trial.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Tele-Mediation
When geographical or physical constraints make it difficult or costly to meet in person, parties can elect Resolute's Tele-Mediation. This process is similar to traditional mediation with the exception that one or more parties participate telephonically in the mediation. Tele-Mediation offers the advantages of mediation with the convenience and cost-effectiveness of eliminating travel.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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High-Low Arbitration
Parties can mitigate risk in binding arbitration by incorporating a high-low agreement into the process. In advance of the arbitration, the parties agree to a minimum and maximum award range. The floor and ceiling are not revealed to the arbiter. The arbitrator renders a decision at the close of the hearing. If the arbiter's award exceeds the high parameter, the award is capped at the high parameter. Likewise, if the arbitrator's finding is below the low parameter, the defendant must pay the low parameter.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Arbitration
The arbitration process is similar to a streamlined bench trial. In arbitration, parties informally present their case to an arbiter or panel of arbiters. Parties may introduce written documentation such as expert reports, medical records, witness statements, etc. in lieu of live testimony. The relaxation of evidence makes the arbitration process cost-effective and efficient. After hearing the parties' arguments and the presentation of the evidence, the arbiter(s) render a decision.

The arbitration process can be binding by agreement of the parties. In binding arbitration, the parties contractually authorize the arbitrator or arbitration panel to render a decision that the parties must abide by. The finality of binding arbitration makes this an attractive option to parties who want a final resolution of their dispute.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Paper Arbitration
Designed for smaller disputes or when parties are not all located near each other, Paper Arbitration is a streamlined method of resolution. The arbitration procedure takes place entirely through written arguments and evidence submission via mail. Rules and procedures can be designed specifically for your case with the assistance of a Resolute Consultant.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Med/Arb
The Med/Arb or Mediation/Arbitration combines the mediation and binding arbitration processes. The conference begins like a traditional mediation where the Resolute neutral attempts to bring the parties to a voluntary resolution of their dispute. However, if the parties cannot agree on an outcome, the mediator then becomes an arbiter and renders a binding decision that the parties must accept.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Private Jury Trial
In our civil justice system, jurors have the last word. Predicting the verdict, however, often has been an exercise in guesswork. A Private Jury Trial enables clients to test arguments before panels of average citizens who listen to the case and deliberate like a real jury, helping them access the strengths and weaknesses of their case before they go to trial. Resolute will provide:

  • 18 Jurors
  • Expert assistance in preparing the case for a one-day presentation
  • Facilities, food and refreshments
  • Audio/Visual equipment and taping
  • Qualified lawyer to serve as Private Trial Judge
  • Three Feedback Sessions, Three Deliberations and Three Verdicts
To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Judicial Referee
Resolute Systems' panel of over 2,800 neutrals includes many distinguished former judges. Former judges are especially qualified to serve as Judicial Referees in complex, multi-party commercial or environmental disputes. Judicial referees can streamline the discovery process, rule on motions and mediate intermittently throughout the litigation process. Ask your Resolute Consultant for a listing of experienced Judicial Referees in your area.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Appellate Insight
Winning isn't everything. In fact, it's nothing if the verdict is successfully appealed. Don't guess what the Court of Appeals or Supreme Court will think. Clients may test their case before a panel of outstanding retired Appellate Judges and Supreme Court justices. Their insights can be used to shape you're an appellate brief, prepare for oral arguments and advise clients on the likelihood of success or appeal.

To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Evaluation Roundtable
The Evaluation Roundtable allows clients to receive candid, live feedback to manage their litigation. You send Resolute the key arguments, testimony and evidence you want researched. You can do this on paper, by video, or a combination of both. We have a checklist that allows a good paralegal or associate to do this quickly and efficiently.

We then interview, recruit and pay seven (7) lay people to participate in the Roundtable, which takes place at a local video conferencing center in the trial venue. You tell us the type of people you typically see on juries and we will get those kinds of people. We do not use focus groupies or professional jurors. Resolute Systems will provide:

  • Oral feedback on the themes and best arguments from both sides
  • Written individual reactions to the critical evidence from each lay participant
  • Oral and and written feedback on your key witnesses and their testimony
  • A listing of detailed questions from each participant
  • A 60 minute deliberation, where you watch average citizens deliberate to a verdict
To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Interactive Survey
The quickest way to get objective reactions from lay people is with our Interactive Survey.

The Interactive Survey is amazingly simple. We pay 20 ordinary people to log onto our website using a secure password. They digest the case in small bites. We provide them with your written arguments, testimony, key documents, diagrams, photos, even video depositions. You can prepare these short presentations, or we can do so based on the documentation you provide to us. After each bite of information, we ask questions--multiple choice, fill-in-the-blank, and essay questions. For a very modest price, you:

  • Receive insightful reactions from people of all ages, races, and backgrounds
  • Discover hidden weaknesses in your case
  • Uncover practical new strengths. You will begin to get a picture of how solid your case really is
To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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Class Actions
Resolute Systems' process eliminates the administrative details for all Professionals in Class Actions. Resolute Systems works closely with all parties to provide strong administrative leadership and support in a team environment. We have the administrative expertise to promptly move the case to judgment without wasting time.

Administration of the examination, division and distribution of final individual awards in class action cases are critical, risky and clogging. Critical, because until a division plan is Court approved, plaintiff attorney fees and expenses are usually not payable. Risky, because unless final awards are determined objectively and fairly, it can produce a legal malpractice lawsuit. And, clogging because until judgment, it remains on the court docket and an "open" insurance file.

We Provide: (by process of your choice)

  • A Central Hub for fast, efficient and predictable administrative networking information on the class.
  • Expert guidance on damage/division matrixes that gain court approval. Uniform Master List of all claimants by attorney grouping (hard copy and on-line).
  • Methods to reduce "opt-outs"
  • Experienced and claimant-sensitive arbitrators or examiners for hearings. Intense and specific training sessions for examiners on every case.
  • Mock hearings with questionnaires and feedback to all attorneys on arrangement of questions, splitting questions, scoring and special problems.
  • Efficient two-sided, one-page questionnaires combining scoring and notarized release forms.
  • Final Master List of Awards and distribution of checks (hard copy or on-line).
  • Checks with expenses and attorneys' fees deducted including mailing services.
  • Explanations to claimants of how awards were made and toll free number.
  • Special handling procedures handicapped claimants.
  • Administration conforms to "ethical and conflict" guidelines for preventing forfeiture of attorney fees, all 50 states.
  • Vigorous wrap-up of all paperwork.
To assign a case, please fill out the Case Submission Form or call Resolute at 800-776-6060.

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